What is DVA Home Care?
The Department of Veterans' Affairs (DVA) provides funding for home care services to eligible Australian veterans and their dependants. These services are designed to help veterans maintain their independence, health, and quality of life while living in their own homes.
As a DVA-approved provider, Charles Home Care Services delivers a range of domestic and personal care services funded by DVA. We handle all the administration and invoicing directly with DVA, so eligible veterans pay nothing out of pocket.
Eligibility
Gold Card Holders
DVA Gold Card holders are entitled to a wide range of health and care services for all conditions, whether or not they are related to military service. This includes domestic assistance, personal care, gardening, meal preparation, and more.
White Card Holders
DVA White Card holders can access home care services for conditions that have been accepted as related to their military service. Speak with DVA or contact us to discuss what services may be available to you.
How DVA Direct Invoicing Works
No out-of-pocket costs. Charles Home Care Services invoices DVA directly for all eligible services. You never receive a bill, and there are no gap fees or hidden charges. We manage the entire process, so you can focus on what matters — enjoying quality care in your home.
How to Get Started
- Check your eligibility — Confirm you hold a DVA Gold Card or White Card and are eligible for home care services.
- Contact DVA — Call DVA on 1800 555 254 to request a referral for home care services, or ask your GP or specialist to make a referral.
- Contact us — Once your DVA approval is in place, get in touch with Charles Home Care Services to arrange your initial consultation and care plan.
- Start receiving care — We'll match you with the right carer and begin delivering services tailored to your needs.
DVA Services We Provide
As a DVA-approved provider, we deliver a comprehensive range of services to help you live comfortably and independently at home:
- Domestic Assistance — Cleaning, shopping, meal preparation, gardening, and laundry
- Personal Care — Bathing, dressing, grooming, and medication prompts
- Nursing & Clinical Care — Dementia care, palliative care, wound management, medication administration, continence support
- Community Access — Companion services, social outings, family visits, and community activities
- Respite Care — In-home and overnight respite for primary carers
- Therapeutic Support — Physiotherapy, occupational therapy, speech therapy, podiatry
- Transport — Medical appointments, hospital visits, social outings
- Home Maintenance — Gutter cleaning, window cleaning, minor repairs
- Equipment & Falls Prevention — Home safety assessments, assistive equipment, balance programs
- Care Management — Dedicated care coordinators, service planning, DVA liaison
Other Government-Funded Programs
In addition to DVA services, we can help you navigate other government-funded aged care programs that may be available to you:
Home Care Packages (HCP)
Home Care Packages provide coordinated care services for older Australians with complex care needs. Packages are available at four levels, from basic care to high-level care, and are administered through My Aged Care.
Commonwealth Home Support Programme (CHSP)
CHSP provides entry-level home support for older Australians who need assistance to continue living independently. Services include domestic assistance, personal care, meals, transport, and social support.