(08) 6558 8815[email protected]
DVA Approved Provider — No Out-of-Pocket Costs
Home-About Us

About

About
Charles Home Care

OUR STORY

A Family-First Approach
To Home Care

Charles Home Care Services is a proudly Western Australian, DVA-approved home care provider with a family-first approach to delivering services. We provide personalised, highly qualified care in the comfort of your own home — from domestic assistance and nursing to community access and therapeutic support.

You and your loved ones are our highest priority. Our team understands that every person's needs are unique, which is why we take the time to listen, plan, and deliver care that truly makes a difference. We help our clients maintain their independence, health, and connection to their community.

We are committed to upholding the highest standards of care, employing only trained, vetted, and compassionate staff who treat every client with the dignity and respect they deserve. Our services comply with State, National, and quality assurance standards.

Caring for our community

To deliver a high calibre of quality-assured home care services to our clients through efficiency, responsiveness, and exceptional people delivering extraordinary support. We empower Australian veterans and elderly Australians to live independently and comfortably in their own homes with personalised care delivered with compassion, dignity, and respect.

OUR VALUES

What We Stand For

Our values guide everything we do — from how we recruit staff to how we deliver care every day.

Collaboration

Success depends on strong relationships with our staff, clients, and their families. We work together to deliver the best outcomes.

Integrity

We operate honestly and ethically, delivering on our commitments and maintaining transparency in everything we do.

Dignity

We respect every person with equal opportunity regardless of background, honouring their service and individuality.

Excellence

We pursue the highest standards in service delivery through continuous training, feedback, and quality improvement.

Compassion

We deliver care with genuine warmth and empathy, building meaningful connections and treating every client like family.

Responsibility

We are accountable for our actions and committed to fairness in every decision we make for our clients and staff.

OUR PRINCIPLES

How We Deliver Care

A

Action

Leading with purpose and serving without discrimination

C

Confidentiality

Respecting and protecting the privacy of every client

U

Understanding

Listening to and respecting diverse perspectives and needs

A

Accountability

Taking personal responsibility for our actions and outcomes

S

Safety

Prioritising the safety of every client and staff member

R

Respect

Compassionate treatment of every individual we serve

E

Earn Trust

Building confidence through considerate, reliable actions

WHY CHOOSE US

Trusted Care For
Australian Veterans

DVA Approved Provider

We are a registered and approved DVA provider, meeting all government standards for quality home care delivery.

No Out-of-Pocket Costs

We invoice DVA directly — eligible veterans pay nothing. No gap fees, no hidden charges, no surprise bills.

Trained & Vetted Staff

All our carers are professionally trained, police-checked, and vetted to ensure your safety and comfort.

Customisable Care Plans

Every care plan is tailored to your individual needs, preferences, and schedule. Your care, your way.

TESTIMONIALS

What Our Clients Say

Hear from the veterans and families we are proud to support every day.

“This is our first experience with a care service and the professionalism and genuine care shown by the Charles Home Care team has made it an easy and hassle-free transition. My husband feels comfortable and well looked after.”

M
Margaret W.

“The team at Charles Home Care has been wonderful. They help me maintain my independence at home with regular cleaning and gardening. The carers are always friendly, punctual, and respectful. I could not ask for more.”

R
Robert K.

“As DVA Gold Card holders, we were pleased to find that everything is handled for us — no paperwork, no bills. The nursing care has been excellent, and our carer has become like part of the family.”

J
Jean & David L.